FAQ

Choosing your Christmas tree

How do I choose the right tree height?

Measure the height of your room and leave enough space above the tree for your topper. Check the dimensions and available sizes on the individual product page before choosing.

What is the difference between pre-lit and unlit trees?

Pre-lit trees include integrated lights. Unlit trees do not include lights, allowing you to add your own decorations and lighting.

What do “flocked” and “snow-frosted” mean?

Flocked trees have a white, snow-like coating on their branches. Snow-frosted styles typically feature lighter, frosted tips. The appearance varies by product, so check the photos and description.

What is a slim or pencil Christmas tree?

Slim and pencil trees have a narrower profile than traditional full trees. They can be a useful choice for smaller rooms, corners, and entryways.

How can I compare tree sizes?

Look for both height and width in the product specifications. The listed options and measurements can vary by model.

What comes with my product?

Check the individual listing for details such as a stand, base, planter, lights, and included accessories. If a particular component is not listed, please contact us before ordering.

Shipping and delivery

Where does TreeBros ship?

Our primary delivery area is the contiguous 48 United States and Washington, DC. Availability varies by product and destination. Enter your shipping address during checkout to see the shipping options available for your cart.

How much is shipping?

Shipping options and any applicable charges depend on the products and delivery address. The available rate is shown before you complete checkout. See our Shipping Policy for additional details.

Will my order arrive in one package?

Products may be fulfilled by different suppliers, so items in the same order may arrive in separate packages.

When will I receive tracking information?

Tracking information is shared when it becomes available from the fulfillment provider. Please contact us if you need assistance with an order.

How do I request a return?

Please contact us before returning an item. Include your order number and the reason for the request. Do not send items to a warehouse without receiving return instructions. Please also read our Return & Refund Policy.

Questions and product support

How can I ask about a product?

Use our contact page or email treebros.shop@gmail.com. Include the product name and the size or variation you are interested in.