Shipping Policy

TreeBros — Artificial Christmas Trees

At TreeBros, we're committed to making your holiday shopping experience convenient, transparent, and reliable. Please review our shipping information before placing an order.

1. Shipping Destinations

We currently ship to street addresses in the contiguous 48 United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military or diplomatic addresses, or addresses outside the United States. If your address is not eligible, checkout will show that shipping is not available, and the order cannot be placed.

2. Processing and Delivery Times

Our trees ship from supplier warehouses in the United States. After you place your order, it is prepared for shipment by our supplier and then handed to the carrier.

Delivery time depends on the product, the supplier's processing time, the carrier, and your location. Any delivery estimate we provide is an estimate, not a guaranteed delivery date.

Business days generally exclude weekends and public holidays.

During the holiday season, severe weather, carrier disruptions, or periods of increased demand, deliveries may take longer than expected.

3. Shipping Costs

The shipping options and any shipping charge for your address are displayed at checkout before you complete your purchase.

Where free standard shipping applies, it is shown at checkout.

4. Multiple Shipments

If your order contains more than one item, items may ship separately from different supplier warehouses and arrive in separate packages on different dates, each with its own tracking information.

5. Order Processing and Tracking

After receiving your order, we review its details and arrange fulfillment with our supplier.

When your order ships, we will provide the carrier and tracking information by email or through your order status page.

Tracking updates may take additional time to appear after a parcel is handed over to the carrier.

6. Address Requirements and Restrictions

Our current shipping service does not support deliveries to PO Boxes, parcel lockers (including Amazon Lockers), or APO/FPO/DPO addresses. Our checkout does not offer shipping to these addresses. Please enter a complete street address where the parcel can be received.

Please verify your shipping address carefully before placing an order. If you notice a mistake, contact us as soon as possible; once an order has been sent to our supplier or has shipped, changes may no longer be possible.

7. Delays and Delivery Issues

While we aim to ensure reliable delivery, unexpected delays can occur.

If we learn that your order cannot be shipped within the expected time, we will notify you promptly and give you the choice to agree to a new shipping date or to cancel your order for a full refund.

If your order appears significantly delayed, tracking information is not updating, or a package has not arrived within the expected delivery window, please contact our support team.

We will review the available order and shipping information and assist you in identifying the next steps. Nothing in this policy limits your rights under applicable consumer protection laws.

8. Contact Us

For shipping-related questions, please contact:

TreeBros Customer Support

Email: treebros.shop@gmail.com

Website: https://treebros.shop

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with TreeBros. We look forward to helping you make the holiday season special!